Policies

Appointment Policy

Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 15 minutes late and charge the cancellation fee (see Cancellation / No Show Policy for details).

Cancellation / No Show Policy

At Indie RX we have a 24 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within less than 24 hours will have a $75 fee automatically charged to the credit card on file. 

We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow the Indie RX team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our cancellation / no show policy.

Refund Policy

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only. We accept exchanges should any allergic reaction occur or we will be glad to offer you a store credit which can be used for future retail purchases.

No refund on Gift Certificates purchases or Prepaid Treatments. Gift Certificates and Prepaid Treatments will expire 12 months from the date of purchase. 

Pet Policy

Although we love animals, we ask that you please leave your pet at home during your visit to Indie RX.

Should you arrive at an appointment with a pet that is not a service animal, you will be asked to remove the animal from our facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our patients.

Pricing & Policy Disclaimer

We reserve the right to change our service and product prices and our policies at anytime without notice. We strive to deliver a valuable service that offers you – our valued patient — the highest quality, value and convenience.

Thank you for allowing us to serve you!

Scheduling your appointment is your acceptance of these policies.